Delivery
We provide free shipping on all orders across India. Every order is shipped with a trusted courier partner and comes with a tracking number so you can follow your package easily. Please note that during festive seasons and promotions, delivery times may be slightly longer than usual.
Return & Exchange
At Pennpatt, customer satisfaction is important to us. To ensure a smooth shopping experience, we follow a transparent return policy:
- Product Opening Video Required: A clear and unedited opening video of the package is mandatory to raise a return request.
- Damage-Based Returns Only: Returns or exchanges will be accepted only if the product is received in a damaged condition, as shown in the opening video.
- No Returns/Exchanges for Undamaged Products: If the product is intact and without damage, no return or exchange will be applicable.
- Processing: Once the return request is verified, further steps will be communicated to you via email/WhatsApp.
We kindly request customers to carefully record the opening video to avoid any inconvenience.
See detailed return and exchange conditions here