Disclaimer:
Colours in photos/videos may slightly vary due to screen resolution.
Tassel colour/design may vary based on availability. This does not affect the quality or overall look of the product. No return or replacement for tassel variation.
Delivery
We provide free shipping on all orders across India. Every order is shipped with a trusted courier partner and comes with a tracking number so you can follow your package easily. Please note that during festive seasons and promotions, delivery times may be slightly longer than usual.
Return & Exchange
At Pennpatt, customer satisfaction is important to us. To ensure a smooth shopping experience, we follow a transparent return policy:
- Product Opening Video Required: A clear and unedited opening video of the package is mandatory to raise a return request.
- Damage-Based Returns Only: Returns or exchanges will be accepted only if the product is received in a damaged condition, as shown in the opening video.
- No Returns/Exchanges for Undamaged Products: If the product is intact and without damage, no return or exchange will be applicable.
- Processing: Once the return request is verified, further steps will be communicated to you via email/WhatsApp.
We kindly request customers to carefully record the opening video to avoid any inconvenience.
See detailed return and exchange conditions here
